Refund Policy

Our team at 5 Sense 2 Intimacy strive for 100% customer satisfaction with the product you’ve purchased from us and wants to make your experience a pleasant one. If you are experiencing any issues with shipping or products, and you’re feeling frustrated, then please send us an email and our team will assist you right away.

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Our policy lasts 15 days from date of delivery in like-new condition with no visible wear and tear. If 15 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund.

If, for any reason, you are not satisfied with the order you receive, please contact us.

Our refund policy covers the following situations:
. Customer package has been lost in transit (did not receive the product within 60 business days or 90 business days of purchase).
. Item received is damaged or not as described.
. An incorrect item is received.

Our refund policy does not cover the following situations:
. The customer enters the wrong mailing address.
. The customer orders the wrong item.
. The customer orders the wrong variation of an item.
. Customer misreads product details or specifications.
. Customer changes their mind after an order has been processed for shipping.
. The customer gets buyer’s remorse and or wishes they’d purchased from a different vendor.
. Damage caused by accident
. Improper care
. Normal wear and tear
. Break down of colors and materials due to sun exposure
. After-market modifications
. No returns/exchanges for products with water exposure will be accepted.

If an item is covered by the refund policy we will normally provide a full refund. In some cases, we may ask you to return the item, in which case all instructions will be provided to you via email.